Customer Support - Schneider Electric Software
Avantis Customer Support offers training opportunities, technical assistance and software support. Our Consulting organization provides on-site consulting and training.

Avantis Customer Support

Avantis Customer Support offers extensive training opportunities, technical assistance and software support. In addition, our Consulting organization provides support with on-site functional and technical consulting and training.

In addition to utilizing our Call Tracking Portal, questions or issues with the installation or use for the following solutions can be submitted by telephone, email or fax. This includes requests for shipment of new product releases with support agreements in good standing.

  1. Avantis.PRO
  2. Avantis Approvals
  3. Avantis.DSS
  4. Condition Manager

Phone (8:30am to 5:00pm Monday to Friday Eastern Standard Time):

  • Toll-Free U.S. and Canada: 1-888-262-7111
  • Toll-Free EMEA: 00-800-4670-6466
  • Direct dial: +1-905-632-0635
  • Fax: +1-905-333-2609
    (Be sure to include your first and last name, company, and phone or email address of where you can be reached.)
  • Email: support.pro@avantis.net

Avantis.XA By Phone (8:30am to 5:00pm Monday to Friday Eastern Standard Time):

  • Toll-Free U.S. and Canada: 1-800-991-8000
  • Toll-Free EMEA: 00-800-4670-6466
  • Direct dial: +1-905-632-4122
  • Fax: +1-905-333-2601
    (Be sure to include your first and last name, company, and phone or email address of where you can be reached.)
  • Email: support.xa@avantis.net