Vijeo Citect, Vijeo Historian and Ampla Customer Support

Citect SCADA, CitectHistorian and Ampla Support

Citect SCADA, CitectHistorian and Ampla Support helps organizations achieve performance efficiency from Schneider solutions. Our support program provides continuous software maintenance and convenient access to highly skilled resources to remedy any technical issue that you experience as you install, fine-tune, and upgrade your Citect SCADA, CitectHistorian or Ampla software.

Contact Us

Citect SCADA, CitectHistorian and Ampla Support is a global support team that provides expert level technical support to customers. With three regional expert support centers across the globe - in the Americas, Asia Pacific and Europe - we are available to assist you with product application knowledge, help to troubleshoot and resolve system issues in a timely manner and help optimize the performance of your Schneider Electric software. And because our Support team is tightly integrated with the Citect SCADA, CitectHistorian and Ampla development teams, our Support engineers can readily troubleshoot even the most difficult issues.

When contacting Citect SCADA, CitectHistorian and Ampla Support, please ensure you have your contact details and site ID number for the Support Engineer to assist you without delay when you call.

Support Hours:

Primary & Standard level support customers - Monday to Friday, 9am - 5pm (normal local business hours)
Premium & Elite level support customers - 24/7 Emergency support (Outside normal business hours, dial the toll free number for your region and press option 4)

RegionCountryPhone Number (toll free)
EuropeBelgium 0800 40 710
Finland0800 913 065
Denmark808 87 453
France0805 631570
Hungary06 800 18490
Italy800 986 902
Sweden0200 882 612
Switzerland0800 001 241
Netherlands0800 020 0498
Norway800 11979
United Kingdom0800 376 2869
Spain800 098 944
Other European CountriesReverse call charges +61 2 9125 8500
Middle EastIsrael1 809 216 065
Other Middle East CountriesReverse call charges: +61 2 9125 8500
AfricaSouth Africa0800 998 887
Other Africa countriesReverse call charges: +61 2 9125 8500
North AmericaUSA866 589 6855
Canada1800 565 6699
Latin AmericaBrazil800 891 2162
Mexico001 866 522 0285
Other Americas CountriesReverse call charges: +61 2 9125 8500
Asia PacificJapan00531 121 985
South Korea00798 14 800 7112
Greater China10 800 712 1587
Singapore0800 120 4562
Australia1300 131 631
New Zealand0800 880 026
Other CountriesReverse call charges: +61 2 9125 8500
Email: If you have any technical queries relating to our products, please contact support.citect@schneider-electric.com