Customer Support and Services - Schneider Electric Software
Schneider Electric offers comprehensive, award-winning support and services to help customers protect and extend the value of their Schneider Electric Software products and solutions.

Customer FIRST Software Maintenance and Support Program

Our Mission: Your Success

The Customer FIRST Software Maintenance and Support Program is a flexible portfolio of services that help protect and extend the value of your Schneider Electric products and solutions across their entire lifecycle. A Customer FIRST Agreement establishes a formal service relationship with Schneider Electric, enabling access to the latest software upgrades and providing expert technical assistance, optional services and self-help tools to help you improve your operational effectiveness. Learn more about how Software Maintenance and Support is a competitive strategy that helps sustain and improve operational performance.

Schneider Electric offers comprehensive, award-winning support and services to help customers protect and extend the value of their Schneider Electric Software products and solutions.

Services Profiles

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  • Customer FIRST for Avantis

    The Customer FIRST Program for Avantis offers ongoing operational support with designated resources to help you get the most from your Avantis software well beyond your go-live implementation. You get access to exceptional technical support to help quickly resolve any problems and ensure your Avantis Software is running at its highest level of performance.

    Program Guide

    Customer FIRST for Avantis

    Avantis Services Profiles

    Customer FIRST for Solutions
    Customer Support Account Manager
    Resident Consultant

  • Customer FIRST for SimSci

    The Customer FIRST Program for SimSci is a cost-effective way to manage and mitigate business complexities. The Program provides comprehensive coverage and protection for your SimSci software solutions, helping you save time, optimize operations, reduce downtime, meet regulatory requirements and stay competitive in a rapidly evolving marketplace.

    Get Support

    Contact SimSci Support

  • Customer FIRST for Wonderware

    The Customer FIRST Program for Wonderware offers technical support services and software maintenance structured in four membership levels – Primary, Standard, Premium and Elite – with an array of Included and Optional services that help extend the value of your Wonderware Investment.

    Program Guide

    Customer FIRST for Wonderware

    Wonderware Services Profiles

    Customer FIRST Application Clone Service
    Customer FIRST for Solutions - MES
    On-Site Resident Engineer
    Software Asset Manager
    Technical Account Management

  • Customer FIRST for Wonderware IntelaTrac

    The Customer FIRST Program for Wonderware IntelaTrac offers technical support services and software maintenance structured in two base membership levels – Premium and Elite – with 24 hour technical support, online case management and discounts on Test and Offline Development System licenses, enabling you to make the most of your software investment and ensuring your employees maximize the use of our software to help you stay competitive in the marketplace.

    Program Guide

    Customer FIRST for Wonderware IntelaTrac

  • Customer FIRST for Wonderware Skelta BPM

    The Customer FIRST Program for Wonderware Skelta BPM ensures you get continuous software maintenance through timely software version upgrades, access to a world class technical support team that helps you manage, optimize and extend the value of your software investment with Schneider Electric.

    Program Guide

    Customer FIRST for Wonderware Skelta BPM

  • Customer FIRST for Vijeo Citect, Vijeo Historian & Ampla

    The Customer FIRST Program for Vijeo Citect, Vijeo Historian and Ampla is designed to provide streamlined access to support experts who have years of experience supporting diverse Schneider installations around the world. Choose from four program tiers that offer benefits ranging from 24/7 support, performance reviews, online case management, online training, software license replacements, upgrade planning roadmap and much more.

    Get Support

    Contact Vijeo Citect, Vijeo Historian & Ampla Support