Customer Support and Services - Schneider Electric Software
Schneider Electric offers comprehensive, award-winning support and services to help customers protect and extend the value of their Schneider Electric Software products and solutions.

Customer FIRST Software Maintenance and Support Program

Our Mission: Your Success

The Customer FIRST Software Maintenance and Support Program is a flexible portfolio of services that help protect and extend the value of your Schneider Electric products and solutions across their entire lifecycle. A Customer FIRST Agreement establishes a formal service relationship with Schneider Electric, enabling access to the latest software upgrades and providing expert technical assistance, optional services and self-help tools to help you improve your operational effectiveness. Click here to learn how Software Maintenance and Support is a competitive strategy that helps sustain and improve operational performance.

  • Customer FIRST for Avantis

    The Customer FIRST Program for Avantis offers ongoing operational support to help you get the most from your Avantis software well beyond your go-live implementation.

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    Customer FIRST for Avantis

  • Customer FIRST for Industry Software Suites

    The Customer FIRST Program for Industry Software Suites includes support and services to help you get the most from your industry-specific solution software.

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    Customer FIRST for Industry Software Suites

  • Customer FIRST for SimSci

    Customer FIRST helps extend value of SimSci solutions to our customers through 3 distinct programs namely Customer FIRST for SimSci - Process Optimization Software, Customer FIRST for Process Design Software and Customer FIRST for Simulation & Training Software.

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    Customer FIRST Programs for SimSci

  • Customer FIRST for Wonderware

    The Customer FIRST Program for Wonderware offers technical support services, software maintenance and an array of included and optional services that help extend the value of your Wonderware investment.

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    Customer FIRST for Wonderware

  • Customer FIRST for Vijeo Citect, Vijeo Historian & Ampla

    The Customer FIRST Program for Vijeo Citect, Vijeo Historian and Ampla is designed to provide streamlined access to support experts who have years of experience supporting diverse Schneider installations around the world.

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    Customer FIRST for Vijeo Citect, Vijeo Historian and Ampla