Customer FIRST for SimSci
Schneider Electric now offers comprehensive, award-winning support and services to help customers protect and extend the value of their SimSci products and solutions.

Customer FIRST
for SimSci – Process Design, Simulation & Training and Process Optimization

The Customer FIRST Program for SimSci solutions offers a rich portfolio of services including award-winning application support, continuous software and application maintenance, and optional services to help you protect and extend the value of your SimSci investment. 

  • Customer FIRST for SimSci Process Optimization

    The Customer FIRST Program for SimSci Process Optimization software provides you with two service levels - Standard and Premium - and options that enable you to optimize, fine-tune or upgrade your system. Access Technical Support and services, software maintenance and utilities and additional benefits such as Technical Account Management, Resident Engineer, Performance Review, on-site engineering services and more.

    Program Guide

    Customer FIRST for SimSci Process Optimization

  • Customer FIRST for SimSci Process Design

    The Customer FIRST Program for SimSci Process Design software provides you with three service levels – Standard, Premium and Elite - and options that help you get the most value out of your SimSci Process Design software investment. Access 24/7 Technical Support, priority case management, online  training  webinars and additional benefits such as dedicated customer portal, upgrade planning roadmaps, included training, engineering consultancy and more.

    Program Guide

    Customer FIRST for SimSci Process Design

  • Customer FIRST for SimSci Simulation & Training

    The Customer FIRST Program for SimSci Simulation and Training software provides you support and services to help you get the most value out of your SimSci Simulation and Training software investment. Access the Global Customer Support (GCS) website, software maintenance, Customer  FIRST  Benefits  App, system  lifecycle  assessment and additional benefits such as training services, system performance health check, remote access, on-site engineering services and more.

    Program Guide

    Customer FIRST for SimSci Simulation & Training

Services Profiles