Industrial Software Platform
Customer Support - Schneider Electric Software
SimSci Customer Support helps organizations achieve performance efficiency through training opportunities, technical assistance and advanced remote services.

SimSci Customer Support

SimSci Customer Support helps organizations achieve performance efficiency from SimSci simulation software. We focus on helping companies achieve a high level of production each and every day and design our support solutions to achieve this objective. We offer extensive training opportunities, technical assistance and software support and advanced remote services.

Contact Information

SimSci users may access and/or apply for registration on our Global Customer Support website. Also view our SimSci Customer Support contact details below.

CountryHoursPhoneEmail
USA8:00 am - 5:00 pm (Central time)1-800-746-7241support.simsci@schneider-electric.com
Canada8:00 am - 5:00 pm (Central time)1-800-746-7241support.simsci@schneider-electric.com
Argentina +54 11 6345 2100simsci.latino@schneider-electric.com
Paraguay +54 11 6345 2100simsci.latino@schneider-electric.com
Uruguay +54 11 6345 2100simsci.latino@schneider-electric.com
Bolivia +54 11 6345 2100simsci.latino@schneider-electric.com
Brasil +55 11 2 8440213 / 291simsci.brasil@schneider-electric.com
Chile + 56 2 4767616simsci.latino@schneider-electric.com
Colombia + 57 1 3136363simsci.latino@schneider-electric.com
Ecuador + 57 1 3136363simsci.latino@schneider-electric.com
Mexico & Central America 01-800-IOM CALL (01 800 466 2255) /
+52 55 5263 0143
mexico.simsci@schneider-electric.com
Peru +51 1 4461258simsci.latino@schneider-electric.com
Venezuela & Caribbean Islands + 58 212 2675868 ext. 282simsci.latino@schneider-electric.com
All countriesMonday – Friday, 8:00 Am – 6:00 pm GMT +1+44 01925 811 469 simsci.emea@schneider-electric.com
AustriaMonday – Friday, 8:00 Am – 6:00 pm GMT +1+43 800 677 670simsci.emea@schneider-electric.com
BelgiumMonday – Friday, 8:00 Am – 6:00 pm GMT +1+32 800 49318simsci.emea@schneider-electric.com
Czech RepublicMonday – Friday, 8:00 Am – 6:00 pm GMT +1+420 800 142 881simsci.emea@schneider-electric.com
DenmarkMonday – Friday, 8:00 Am – 6:00 pm GMT +1+45 80 250944simsci.emea@schneider-electric.com
FranceMonday – Friday, 8:00 Am – 6:00 pm GMT +1+33 805 638 084simsci.emea@schneider-electric.com
GermanyMonday – Friday, 8:00 Am – 6:00 pm GMT +1+49 0800 7235337simsci.emea@schneider-electric.com
GreeceMonday – Friday, 8:00 Am – 6:00 pm GMT +1+30 00800 12 9289simsci.emea@schneider-electric.com
HungaryMonday – Friday, 8:00 Am – 6:00 pm GMT +1+36 06 800 20294simsci.emea@schneider-electric.com
Ireland Monday – Friday, 8:00 Am – 6:00 pm GMT +1+353 1800 930 211simsci.emea@schneider-electric.com
ItalyMonday – Friday, 8:00 Am – 6:00 pm GMT +1+39 800 897 510simsci.emea@schneider-electric.com
LatviaMonday – Friday, 8:00 Am – 6:00 pm GMT +1+371 8000 4582simsci.emea@schneider-electric.com
LuxembourgMonday – Friday, 8:00 Am – 6:00 pm GMT +1+352 8002 4599simsci.emea@schneider-electric.com
Middle EastMonday – Friday, 8:00 Am – 5:00 pm (local time) simsci.me@schneider-electric.com
NetherlandsMonday – Friday, 8:00 Am – 6:00 pm GMT +1+31 800 022 1949simsci.emea@schneider-electric.com
NorwayMonday – Friday, 8:00 Am – 6:00 pm GMT +1+47 800 17507simsci.emea@schneider-electric.com
PolandMonday – Friday, 8:00 Am – 6:00 pm GMT +1+48 00 800 121 1782simsci.emea@schneider-electric.com
PortugalMonday – Friday, 8:00 Am – 6:00 pm GMT +1+351 800 855 794simsci.emea@schneider-electric.com
RussiaMonday – Friday, 8:00 Am – 6:00 pm GMT +1+7 8 10 8002 2405011simsci.emea@schneider-electric.com
SloveniaMonday – Friday, 8:00 Am – 6:00 pm GMT +1+386 0800 8 1269simsci.emea@schneider-electric.com
South AfricaMonday – Friday, 8:00 Am – 6:00 pm GMT +1+27 080 09 99817simsci.emea@schneider-electric.com
SpainMonday – Friday, 8:00 Am – 6:00 pm GMT +1+34 800 600 981simsci.emea@schneider-electric.com
SwedenMonday – Friday, 8:00 Am – 6:00 pm GMT +1+46 200 880 359simsci.emea@schneider-electric.com
SwitzerlandMonday – Friday, 8:00 Am – 6:00 pm GMT +1+41 0800 007 177simsci.emea@schneider-electric.com
UKMonday – Friday, 8:00 Am – 6:00 pm GMT +1+44 800 376 9218simsci.emea@schneider-electric.com
UK
Cambridge - Spiral
8:00 am - 6:00 pm GMT+44 1223 445015support@spiralsoft.com
Australia & New Zealand  simsci.apac@schneider-electric.com
Asia-Pacific - India9:00 am - 6:00 pm (Monday - Friday)+91-40-6639-9691simsci.apac@schneider-electric.com
Asia-Pacific - Singapore  +65 6829 8599 simsci.apac@schneider-electric.com
Japan9:00 am - 5:30 pm (local time) +81 3 5931 7696simsci.jp@schneider-electric.com
Korea +82 2 2090 0956 / +82 2 2090 0833 simsci.kr@schneider-electric.com
Asia-Pacific - China +86-21-60656726simsci.china@schneider-electric.com
Asia-Pacific - Thailand +66 2 612 2390 – 7 ext 1013simsci.apac@schneider-electric.com
Asia-Pacific - Taiwan +886 2 8797 1001 * 6108 simsci.apac@schneider-electric.com